Our Promise
Policies & Guarantees
We're committed to your satisfaction. Read our full shipping, return, and refund policies below.
Grace Period & Late Arrival
You have a 10-minute grace period after your scheduled appointment time. Arrivals 10–20 minutes late will incur a $20 late fee charged at the time of service. Arrivals more than 20 minutes late may result in your appointment being cancelled and your deposit forfeited. We respect everyone's time — please plan accordingly.
Hair Preparation
All clients must arrive with clean, freshly washed, and blow-dried hair. If you require a shampoo service, you MUST notify us at the time of booking so we can schedule additional time. Unannounced shampoo requests may result in rescheduling or refusal of service without refund of deposit.
Unit Drop-Off Policy
If you are bringing your own wig or unit, it must be dropped off 2–3 days before your appointment date to allow time for customization. Units brought on the same day as your appointment will be subject to a Same-Day Customization Fee of $50 — no exceptions. This fee covers the additional time required to prep your unit on a rushed timeline.
No Refunds
All deposits are non-refundable. No refunds will be issued for services rendered. If you need to reschedule, you must contact us at least 24 hours before your appointment. Failure to cancel or reschedule with proper notice will result in forfeiture of your full deposit.
Client Agreement
By booking an appointment with CìaBarbìa, you acknowledge and agree to all policies listed above. These policies go into effect at the time of booking and serve as a binding agreement between you and CìaBarbìa Hair & Beauty.
Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding federal holidays) after payment is confirmed. You will receive an email notification once your order has shipped.
Domestic Shipping (United States)
Standard Shipping (5–7 business days): $25 Free Standard Shipping: Orders over $300 Expedited Shipping (2–3 business days): $45 Overnight Shipping (1 business day): $75 All orders include a tracking number sent to your email once shipped.
International Shipping
We ship worldwide! International shipping rates and delivery times are calculated at checkout based on destination. Estimated delivery: 7–21 business days depending on country. Please note: International customers are responsible for any customs duties, taxes, or import fees imposed by their country. CìaBarbìa is not responsible for delays caused by customs.
Shipment Delays
While we make every effort to ship orders on time, CìaBarbìa is not responsible for delays caused by the carrier, weather, customs, or other factors outside our control. If your package is significantly delayed, please contact us at (678) 830-9319 or through our contact page.
Lost or Stolen Packages
CìaBarbìa is not responsible for packages that are lost or stolen after the carrier marks them as delivered. We recommend shipping to a secure address. If your package is marked delivered but you haven't received it, please contact the carrier first, then reach out to us.
Return Eligibility
Due to the hygienic nature of hair products, we have a strict return policy. Returns are accepted ONLY under the following conditions: • The item is in its original, unaltered, unworn, and uninstalled condition • The item has not been cut, colored, bleached, permed, or heat-styled • The item is returned within 7 days of the delivery date • The item is in its original packaging with all tags attached
Non-Returnable Items
The following items are non-returnable and non-refundable: • Hair that has been installed, worn, or tampered with • Hair that has been colored, bleached, permed, or heat-styled • Wigs that have been tried on without the wig cap/protector • Hair care products (lace glue, melting spray, wax sticks, etc.) once opened • Sale or discounted items • Custom or special-order items
How to Initiate a Return
To initiate a return: 1. Contact us within 7 days of delivery via our contact page or call (678) 830-9319 2. Provide your order number and reason for return 3. Wait for return authorization — do NOT send items back without approval 4. Ship the item back in its original packaging using a trackable method 5. Customer is responsible for return shipping costs Once we receive and inspect the returned item, we will process your exchange or store credit within 5–7 business days.
Exchanges
We are happy to exchange eligible items for a different length, texture, or product of equal or greater value (difference charged). Exchanges follow the same eligibility requirements as returns.
Refund Eligibility
Refunds are issued in the following situations: • The item you received is significantly different from what was described • The item arrived damaged or defective (must be reported within 48 hours of delivery with photo evidence) • Your order was lost in transit and not recovered after carrier investigation • A return was approved per our Return Policy above
Refund Process
Once your return is received and inspected, we will notify you of approval or rejection of your refund. Approved refunds are processed within 5–7 business days to your original payment method. Please allow an additional 3–5 business days for your bank or credit card company to post the refund. Original shipping charges are non-refundable unless the error was ours.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us immediately (within 48 hours of delivery) at (678) 830-9319 with: • Your order number • Photos of the damaged/incorrect item • Photos of the packaging We will send a replacement or issue a full refund at no additional cost to you.
Store Credit
In some cases, we may offer store credit instead of a monetary refund. Store credit never expires and can be used toward any future purchase.
Chargebacks
We take fraud seriously. If a chargeback is filed without first contacting us to resolve the issue, we reserve the right to dispute the chargeback and provide all transaction evidence to the payment processor. We always prefer to resolve issues directly — please contact us first.